Privacy Policy

Last Updated: 19 December 2025

At Eteksi, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, process, store, and share your personal information when you access or use our website at www.eteksi.app (“the Website”) or engage with our services. It also outlines your rights under the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African laws.

By using the Website or providing us with your personal information, you consent to the processing of your personal information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Website or provide us with your personal information.

1. Definitions

In this Privacy Policy:

• “Eteksi“, “we“, “us“, or “our” refers to Eteksi, a company incorporated under the laws of South Africa with registration number 2022/603258/24 and registered office at 136 Hans Strijdom Avenue, Lyttleton Manor, Gauteng, 0157.
• “Personal Information” has the meaning given in POPIA, being information relating to an identifiable, living, natural person or juristic person, including but not limited to names, contact details, identification numbers, and online identifiers.
• “You” or “User” refers to any individual or entity accessing the Website or engaging with our services.
• “Processing” includes collecting, storing, using, sharing, or deleting personal information, as defined in POPIA.

• Scope of this Privacy Policy

• This Privacy Policy applies to all personal information collected through:
• The Website, including forms, cookies, and user interactions.
• Email, telephone, or other communications with us.
• Any services, products, or transactions provided by Eteksi.
• This Privacy Policy does not apply to personal information collected by third-party websites or services linked to our Website. We recommend reviewing the privacy policies of such third parties.

• Personal Information We Collect

We may collect and process the following categories of personal information, depending on how you interact with us:

• Information You Provide Directly:

• Contact Details: Name, email address, phone number, and postal address (e.g., when you register, complete a form, or contact us).
• Account Information: Username, password, and preferences (e.g., when creating an account on the Website).
• Transaction Information: Billing details, payment information, and order history (e.g., when purchasing products or services).
• User-Generated Content: Feedback, reviews, comments, or other content you submit to the Website.
• Correspondence: Information provided in emails, support queries, or other communications.

• Information Collected Automatically:

• Device and Usage Information: IP address, browser type, operating system, device identifiers, and browsing behaviour (e.g., pages visited, time spent, and links clicked).
• Cookies and Tracking Technologies: Data collected via cookies, web beacons, or similar technologies (see our Cookie Policy at eteksi.app/cookie-policy for details).
• Location Information: Approximate location based on your IP address or, if enabled, precise location data from your device.

• Information from Third Parties:

• Information from analytics providers, advertising networks, or social media platforms (e.g., Google Analytics or Meta), subject to their privacy policies.
• Information from payment processors or service providers involved in transactions.

• How We Use Your Personal Information

We process your personal information for the following purposes, in compliance with POPIA:

• To Provide and Improve Our Services:

• To operate and maintain the Website.
• To process and fulfil orders, deliver products/services, and manage payments.
• To respond to your inquiries, provide customer support, and resolve disputes.
• To personalise your experience on the Website (e.g., tailored content or recommendations).

• To Communicate with You:

• To send transactional emails (e.g., order confirmations or account updates).
• To send marketing communications, newsletters, or promotional offers, where you have consented or as permitted under POPIA and ECTA.
• To notify you of changes to our Website, services, or policies.

• For Analytics and Improvement:

• To analyse Website usage, monitor performance, and improve functionality.
• To conduct market research and understand user preferences.

• For Legal and Security Purposes:

• To comply with legal obligations, such as tax or consumer protection laws.
• To prevent fraud, unauthorised access, or illegal activities.
• To enforce our Website Usage Terms and Conditions or other agreements.

• We will only process your personal information for the purposes for which it was collected or for compatible purposes, unless we obtain your consent or are required by law to process it otherwise.

• Legal Basis for Processing

We process your personal information based on the following legal grounds under POPIA:

• Consent: Where you have given clear consent (e.g., for marketing communications or cookies).
• Contractual Necessity: Where processing is necessary to fulfil a contract with you (e.g., processing an order).
• Legal Obligation: Where required to comply with South African laws (e.g., tax reporting).
• Legitimate Interests: Where processing is necessary for our legitimate interests, provided your rights and freedoms are not overridden (e.g., improving Website functionality or preventing fraud).

• Sharing Your Personal Information

We may share your personal information with the following parties, only to the extent necessary and in compliance with POPIA:

• Service Providers:

• Third-party providers who assist with Website operations, such as hosting providers, payment processors, analytics providers, or customer support services.
• These providers are bound by contracts to protect your personal information and process it only on our instructions.

• Business Partners:

• Partners involved in joint promotions or services, where you have consented or where necessary to provide the service.

• Legal Authorities:

• Government agencies, regulators, or law enforcement, where required by law or to protect our rights, safety, or property.

• Business Transfers:

• In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, subject to appropriate safeguards.

• We do not sell or rent your personal information to third parties for marketing purposes.

• Cross-Border Transfers

• Some of our service providers or partners may be located outside South Africa. If your personal information is transferred to another country, we will ensure that:
  • The recipient is subject to a law, binding corporate rules, or agreement that provides an adequate level of protection, as required by POPIA.
  • Appropriate safeguards (e.g., standard contractual clauses) are in place to protect your personal information.

• You consent to the transfer of your personal information to countries outside South Africa for the purposes outlined in this Privacy Policy, subject to these safeguards.

• Data Security

• We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or destruction, including:
  • Encryption of sensitive data (e.g., payment information).
  • Secure servers and access controls.
  • Regular security assessments and updates.

• Despite these measures, no online system is completely secure. We cannot guarantee the absolute security of your personal information, but we will notify you and the Information Regulator promptly in case of a data breach, as required by POPIA.
• Data Retention

• We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, or resolve disputes.
  • Specific retention periods depend on the type of personal information and applicable laws (e.g., tax records may be retained for 5 years under the Tax Administration Act, 2011).
  • When personal information is no longer needed, we securely delete or anonymise it.

1. Your Rights Under POPIA

As a data subject under POPIA, you have the following rights regarding your personal information:

• Access: Request confirmation of whether we process your personal information and obtain a copy of it.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of personal information, subject to legal retention obligations.
• Objection: Object to the processing of your personal information for certain purposes (e.g., direct marketing).
• Restriction: Request restriction of processing in specific circumstances.
• Data Portability: Request your personal information in a structured, commonly used format (where applicable).
• Withdraw Consent: Withdraw your consent at any time, where processing is based on consent, without affecting prior processing.

To exercise these rights, please contact our Information Officer at: info@eteksi.app. We will respond to your request within a reasonable time, typically within 30 days, and may require verification of your identity.

1. Direct Marketing

1. We may send you marketing communications (e.g., newsletters or promotions) only if you have consented or as permitted under POPIA and ECTA.
   1. You may opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us at info@eteksi.app

1. Complaints

1. If you have concerns about how we handle your personal information, please contact our Information Officer at info@eteksi.app. We will investigate and respond promptly.
   1. If you are not satisfied with our response, you may lodge a complaint with the Information Regulator:
2. Email: inforeg@justice.gov.za
3. Physical Address: SALU Building, 316 Thabo Sehume Street, Pretoria, 0001

1. Updates to this Privacy Policy

1. We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on the Website, and significant changes will be communicated to you where required.
   1. Your continued use of the Website after such changes constitutes acceptance of the updated Privacy Policy.

 14. Contact Us

For questions, requests, or concerns about this Privacy Policy or our data practices, please contact our Information Officer:

• Email: info@eteksi.app
• Phone: +27211408169
• Postal Address: Dock Road Junction, Corner of Stanley & Dock Road, Waterfront, Cape Town, 8001, South Africa
• Business Hours: Monday to Friday, 08:00–17:00]

We value your trust and are committed to protecting your personal information in accordance with South African law.